Customer Protection

Return & Refund Policy

Your satisfaction is our priority. We ensure a transparent, hassle-free return and refund process on every order.

At Tap2Buy, we stand behind every product we deliver. Each item is inspected before dispatch to meet our quality standards. However, if your order does not meet your expectations, we ensure a smooth and transparent resolution process — no hassle, no stress.

7-Day Return Window

Eligible returns must be requested within 7 days of delivery through our customer care team, WhatsApp, or email support.

Product Condition

Returned items must be unused, in original packaging with all accessories intact, and accompanied by a valid proof of purchase.

Inspection & Approval

Once your item is received and inspected, we will notify you within 24–48 hours regarding the approval or rejection of your return.

Refund Processing

Approved refunds will be processed to your original payment method within 5–7 business days. COD orders are refunded via bank transfer.

Exchange & Replacement

For exchanges, replacements, or damaged deliveries, our support team will coordinate immediate corrective action to ensure your complete satisfaction.

Non-Returnable Items

Certain products such as custom-made items, perishables, or hygiene-sensitive goods are not eligible for return unless defective upon arrival.

Refund Timeline by Payment Method

UPI / Net Banking

2–3 business days

Credit / Debit Card

5–7 business days

Wallets (Paytm etc.)

1–2 business days

COD (Bank Transfer)

5–7 business days

At Tap2Buy, every return is an opportunity to reaffirm our promise of quality, trust, and unmatched service. We are not satisfied until you are.

Frequently Asked Questions

How do I initiate a return?

Contact our customer care team via WhatsApp, call, or email within 7 days of delivery with your order number and reason for return. You can also raise a return request from My Orders in your account.

Who pays for return shipping?

For defective, damaged, or incorrect items, we cover the return shipping cost. For other returns (change of mind, size issues), the customer is responsible for return shipping.

How long does a refund take?

Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method. UPI and wallet refunds may be faster (2–3 days).

Can I exchange my item?

Yes! Our support team will help coordinate exchanges for size, color, or product variations based on availability. Exchanges are processed within 3–5 business days.

What if my order arrived damaged?

Please take photos or a video of the damaged item and packaging immediately. Contact us within 48 hours of delivery and we will arrange a free replacement or full refund.

Need Help with a Return?

Our support team is ready to assist you — Mon–Sat, 10 AM–7 PM IST.

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